
Microtransaction Money Pit
Your 12-year-old daughter has secretly used your credit card to spend $15,000 on in-game purchases in 'Unicorn Valley Dreams.' After discovering the charges, you're facing potential bankruptcy while the gaming company's predatory practices target children with manipulative psychological tactics. You must confront their stone-walling customer service director to save your family's financial future.
Challenges
0
Survivors
0
Popularity
0
Difficulty
B1-B2
Scenario Overview
Your Role
Desperate parent facing financial ruin
Conversation Partner
Marcus Sterling, Director of Revenue Protection
Setting
Video conference call in your dimly lit home office, credit card statements scattered across the desk, daughter's tablet showing the game's premium currency store
Location
Remote meeting with MegaPlay Games HQ
Learning Objectives
Secure at least a partial refund of the $15,000 charges
Document the company's predatory practices for potential legal action
Maintain composure while negotiating under extreme pressure
About This Scenario
Your 12-year-old daughter has secretly used your credit card to spend $15,000 on in-game purchases in 'Unicorn Valley Dreams.' After discovering the charges, you're facing potential bankruptcy while the gaming company's predatory practices target children with manipulative psychological tactics. You must confront their stone-walling customer service director to save your family's financial future.
How It Starts
“I understand your frustration, but I see here that these purchases were authenticated using your stored payment method over a three-month period. Our terms of service clearly state that all transactions are final. What steps did you take to prevent unauthorized purchases?”
This is how Marcus Sterling, Director of Revenue Protection's greeting will start.
Practice Details
Scenario ID
#924
Category
General
Location Tag
Remote meeting with MegaPlay Games HQ
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