Microtransaction Money Pit

Your 12-year-old daughter has secretly used your credit card to spend $15,000 on in-game purchases in 'Unicorn Valley Dreams.' After discovering the charges, you're facing potential bankruptcy while the gaming company's predatory practices target children with manipulative psychological tactics. You must confront their stone-walling customer service director to save your family's financial future.

Challenges

Survivors

Popularity

Difficulty

B1-B2

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Scenario Overview

Your Role

Desperate parent facing financial ruin

Conversation Partner

Marcus Sterling, Director of Revenue Protection

Setting

Video conference call in your dimly lit home office, credit card statements scattered across the desk, daughter's tablet showing the game's premium currency store

Location

Remote meeting with MegaPlay Games HQ

Learning Objectives

✓

Secure at least a partial refund of the $15,000 charges

✓

Document the company's predatory practices for potential legal action

✓

Maintain composure while negotiating under extreme pressure

About This Scenario

How It Starts

“I understand your frustration, but I see here that these purchases were authenticated using your stored payment method over a three-month period. Our terms of service clearly state that all transactions are final. What steps did you take to prevent unauthorized purchases?”

This is how Marcus Sterling, Director of Revenue Protection's greeting will start.

Practice Details

Scenario ID

#924

What You'll Get

🎯Real-world conversation practice
🤖AI-powered speaking partner
📊Instant feedback on your performance
🎓Learn from your mistakes

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