Designer Bag Dispute

Your collection of authentic Hermès and Chanel bags, worth over $85,000, was sent to Le Pristine Luxury Care for their exclusive cleaning service. Upon return, subtle details feel off. Authentication papers are present but something isn't right. The boutique owner is becoming increasingly hostile as you question the authenticity of the returned items.

Challenges

Survivors

Popularity

Difficulty

B1-B2

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Scenario Overview

Your Role

High-net-worth client and bag collector

Conversation Partner

Madame Vivienne Laurent

Setting

Opulent but claustrophobic private consultation room with harsh overhead spotlights highlighting the bags in question

Location

Le Pristine Luxury Care Boutique, Upper East Side, Manhattan

Learning Objectives

✓

Successfully identify specific authentication discrepancies in the returned bags

✓

Document and present evidence of the switch without escalating to physical confrontation

✓

Force a confession or compensation agreement while maintaining composure

About This Scenario

How It Starts

“Ah, *mon cher*, I must say I'm rather... disturbed by your implications. These are the exact bags you entrusted to our care, each with proper authentication. Are you perhaps projecting some financial anxieties onto our impeccable service?”

This is how Madame Vivienne Laurent's greeting will start.

Practice Details

Scenario ID

#931

What You'll Get

🎯Real-world conversation practice
🤖AI-powered speaking partner
📊Instant feedback on your performance
🎓Learn from your mistakes

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