Vintage Guitar Grudge

Your prized 1959 Gibson Les Paul Standard, purchased for $15,000, arrives in fragments. The shipping company claims proper handling while the seller insists it was packed perfectly. You're caught between corporate titans as your investment lies destroyed, with both parties threatening legal action if you pursue claims against them.

Challenges

Survivors

Popularity

Difficulty

B1-B2

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Scenario Overview

Your Role

Devastated guitar collector seeking compensation

Conversation Partner

Marcus Sterling, Executive Claims Adjuster

Setting

Video conference call in your home office, shattered guitar pieces laid out on your desk under harsh desk lighting

Location

Remote Claims Resolution Center

Learning Objectives

✓

Obtain documentation proving the guitar's authenticity and value

✓

Gather evidence of proper packaging and shipping handling

✓

Force either party to accept liability through documented communication

About This Scenario

How It Starts

“{{userName}}, I have your claim #GT-7729 regarding a supposedly vintage Gibson guitar. I must inform you that both our preliminary investigation and the seller's documentation indicate no mishandling. Are you prepared to prove otherwise?”

This is how Marcus Sterling, Executive Claims Adjuster's greeting will start.

Practice Details

Scenario ID

#936

What You'll Get

🎯Real-world conversation practice
🤖AI-powered speaking partner
📊Instant feedback on your performance
🎓Learn from your mistakes

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