Soap Making Meltdown
Your artisanal soap business of five years faces catastrophic liability after discovering your trusted supplier provided mislabeled essential oils. Multiple customers have reported severe chemical burns, and the FDA is launching an investigation. With your savings depleted and reputation in tatters, you must face an aggressive insurance claims adjuster who seems determined to deny coverage.
Challenges
0
Survivors
0
Popularity
0
Difficulty
B1-B2
Scenario Overview
Your Role
Owner of 'Pure & Simple Soaps' small business
Conversation Partner
Marcus Thorne, Senior Claims Investigator
Setting
Corporate insurance office, 37th floor. Floor-to-ceiling windows show a stormy cityscape. The leather chair across from you squeaks uncomfortably.
Location
Meridian Insurance Holdings, Downtown Financial District
Learning Objectives
Prove your quality control process met industry standards
Document the supplier's misrepresentation without admitting to inadequate testing
Secure insurance coverage while avoiding personal liability
About This Scenario
Your artisanal soap business of five years faces catastrophic liability after discovering your trusted supplier provided mislabeled essential oils. Multiple customers have reported severe chemical burns, and the FDA is launching an investigation. With your savings depleted and reputation in tatters, you must face an aggressive insurance claims adjuster who seems determined to deny coverage.
How It Starts
“Ms. Johnson, sixteen customers hospitalized with chemical burns from your 'all-natural' products. That's not exactly the wellness experience they paid for, is it? Let's discuss why we shouldn't void your entire policy for gross negligence.”
This is how Marcus Thorne, Senior Claims Investigator's greeting will start.
Practice Details
Scenario ID
#950
Category
General
Location Tag
Meridian Insurance Holdings, Downtown Financial District
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