Someone Else's Shopping Spree
Your weekend is shattered by an urgent call from Premier Credit Services. They claim you've made multiple high-end purchases at 'Luxe Living Boston' totaling $7,000 - but you've never been to Boston. With your account frozen and fraud investigation pending, you have 15 minutes to prove your innocence before the charges become permanent.
Challenges
0
Survivors
0
Popularity
0
Difficulty
B1-B2
Scenario Overview
Your Role
Distressed cardholder fighting false charges
Conversation Partner
Ms. Regina Walsh
Setting
Your home office, illuminated only by the glow of your laptop screen, credit card statements scattered across the desk
Location
Remote call with Premier Credit Services Fraud Department
Learning Objectives
Establish and prove your whereabouts during the time of transactions
Identify inconsistencies in the bank's transaction data
Request and obtain security camera footage from the Boston store
About This Scenario
Your weekend is shattered by an urgent call from Premier Credit Services. They claim you've made multiple high-end purchases at 'Luxe Living Boston' totaling $7,000 - but you've never been to Boston. With your account frozen and fraud investigation pending, you have 15 minutes to prove your innocence before the charges become permanent.
How It Starts
“This is Regina Walsh from Premier Credit Services Fraud Department. I'm calling about multiple unauthorized purchase claims totaling $7,000 from yesterday. Our records show your card was physically present at the terminal. Care to explain how that's possible if you're claiming fraud?”
This is how Ms. Regina Walsh's greeting will start.
Practice Details
Scenario ID
#955
Category
General
Location Tag
Remote call with Premier Credit Services Fraud Department
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