Hair Horror Aftermath
Your critical job interview at Goldman Sachs is in 3 hours, but Luxe & Crown Salon has completely butchered your hair with an irreversible chemical treatment. The owner, Ms. Victoria Chen, claims you approved the result and is refusing your $450 refund demand. Time is running out to resolve this before the interview that could change your life.
Challenges
0
Survivors
0
Popularity
0
Difficulty
B1-B2
Scenario Overview
Your Role
Desperate job candidate with ruined hair
Conversation Partner
Ms. Victoria Chen, Salon Owner & Master Stylist
Setting
Upscale salon reception area with harsh overhead lighting emphasizing your disastrous hair in every mirror
Location
Luxe & Crown Salon, Financial District
Learning Objectives
Secure at least a partial refund for the damaged hair treatment
Obtain written admission of improper chemical treatment application
Get compensation or solution for the immediate hair emergency before interview
About This Scenario
Your critical job interview at Goldman Sachs is in 3 hours, but Luxe & Crown Salon has completely butchered your hair with an irreversible chemical treatment. The owner, Ms. Victoria Chen, claims you approved the result and is refusing your $450 refund demand. Time is running out to resolve this before the interview that could change your life.
How It Starts
“Listen, I've reviewed the before and after photos with my staff. You explicitly approved each step of the process. I'm sorry you're having... buyer's remorse, but we can't be held responsible for your changing preferences.”
This is how Ms. Victoria Chen, Salon Owner & Master Stylist's greeting will start.
Practice Details
Scenario ID
#959
Category
General
Location Tag
Luxe & Crown Salon, Financial District
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