
Kennel Injury Investigation
Your beloved Golden Retriever, Max, returns from Happy Tails Boarding with a suspicious limp and a deep gash on his leg. The facility manager denies any incident occurred during their care, suggesting the injury happened after pickup. With mounting vet bills and conflicting stories, you must navigate this tense confrontation to uncover the truth and seek compensation.
Challenges
0
Survivors
0
Popularity
0
Difficulty
B1-B2
Scenario Overview
Your Role
Concerned Pet Owner
Conversation Partner
Ms. Diana Thorne
Setting
A sterile, fluorescent-lit office with security cameras visible in each corner. Certificates and insurance documents line the walls.
Location
Happy Tails Premium Pet Boarding Facility - Manager's Office
Learning Objectives
Obtain security footage or written incident reports from the facility
Document timeline inconsistencies in the manager's story
Secure acknowledgment of facility responsibility or compensation offer
About This Scenario
Your beloved Golden Retriever, Max, returns from Happy Tails Boarding with a suspicious limp and a deep gash on his leg. The facility manager denies any incident occurred during their care, suggesting the injury happened after pickup. With mounting vet bills and conflicting stories, you must navigate this tense confrontation to uncover the truth and seek compensation.
How It Starts
“{{userName}}, I understand you have concerns about Max, but I can assure you that all our guests left our care in perfect condition. Do you have any proof this alleged injury occurred during his stay with us?”
This is how Ms. Diana Thorne's greeting will start.
Practice Details
Scenario ID
#960
Category
General
Location Tag
Happy Tails Premium Pet Boarding Facility - Manager's Office
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