Campus Bookstore Battle

You're caught in a $800 textbook nightmare after the campus bookstore sold you incorrect editions with expired access codes. Classes started yesterday, your professors require immediate online access, and the store manager is stonewalling refunds citing a 'final sale' policy you never saw. Your financial aid won't cover replacements.

Challenges

Survivors

Popularity

Difficulty

B1-B2

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Scenario Overview

Your Role

Desperate sophomore student

Conversation Partner

Margaret Blackwood

Setting

Cluttered bookstore manager's office with flickering fluorescent lights, stacks of inventory reports, and a 'No Returns After Classes Begin' sign prominently displayed

Location

University Bookstore, basement level

Learning Objectives

✓

Obtain full refund for incorrect textbooks ($800 value)

✓

Secure correct editions with valid access codes immediately

✓

Document the interaction for potential escalation

About This Scenario

How It Starts

“Listen, I've already explained our policy to three other students today - all sales are final once classes begin. You signed the receipt acknowledging this. I have actual work to do, so make it quick.”

This is how Margaret Blackwood's greeting will start.

Practice Details

Scenario ID

#966

What You'll Get

🎯Real-world conversation practice
🤖AI-powered speaking partner
📊Instant feedback on your performance
🎓Learn from your mistakes

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