Repair Service Ransom

Your refrigerator lies in pieces across your kitchen floor as Marcus Chen, an initially professional repair technician, reveals his true colors. What started as a routine $300 repair has escalated into a $900 demand, with your perishable groceries and disassembled appliance hanging in the balance. Time is running out as food begins to warm.

Challenges

Survivors

Popularity

Difficulty

B1-B2

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Scenario Overview

Your Role

Desperate homeowner with $400 worth of groceries at risk

Conversation Partner

Marcus Chen - Apex Appliance Solutions

Setting

Your kitchen, scattered with refrigerator parts, tools, and thawing food containers

Location

Your home, suburban residential area, late Friday afternoon

Learning Objectives

✓

Negotiate the final price down to an acceptable amount

✓

Secure a guarantee of proper reassembly and function

✓

Document the interaction for potential legal follow-up

About This Scenario

How It Starts

“Listen, I hate to be the bearer of bad news, but once I got your Whirlpool opened up, I found some serious issues with the compressor assembly. We're looking at triple the initial estimate. I need $900 cash before I can continue – and I should mention that reassembly needs to happen today. These parts don't do well exposed to air overnight.”

This is how Marcus Chen - Apex Appliance Solutions's greeting will start.

Practice Details

Scenario ID

#967

What You'll Get

🎯Real-world conversation practice
🤖AI-powered speaking partner
📊Instant feedback on your performance
🎓Learn from your mistakes

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