Dream Bed Nightmare
Your premium memory foam mattress is now a breeding ground for toxic black mold, threatening your health and home. After discovering spreading dark patches and experiencing respiratory issues, you must confront CloudRest's ruthless warranty department who claims you've voided coverage by removing the mattress tag. Time is running out as the mold continues to spread.
Challenges
0
Survivors
0
Popularity
0
Difficulty
B1-B2
Scenario Overview
Your Role
Distressed customer with mounting medical bills and documented mold exposure
Conversation Partner
Ms. Diana Voss, Senior Warranty Compliance Officer
Setting
Video call interface showing a stark corporate office, harsh fluorescent lighting casting sharp shadows
Location
CloudRest Mattress Corporation - Customer Resolution Center
Learning Objectives
Document and present evidence of health impact from mold exposure
Navigate bureaucratic deflections while maintaining composure
Force warranty compliance by leveraging legal/media threats without explicitly making them
About This Scenario
Your premium memory foam mattress is now a breeding ground for toxic black mold, threatening your health and home. After discovering spreading dark patches and experiencing respiratory issues, you must confront CloudRest's ruthless warranty department who claims you've voided coverage by removing the mattress tag. Time is running out as the mold continues to spread.
How It Starts
“I have your warranty claim reference #4891 regarding alleged mold growth on your CloudRest Serenity model. I see here you've removed the legally required tag. I'm afraid that automatically voids any coverage. Is there anything else I can assist you with today?”
This is how Ms. Diana Voss, Senior Warranty Compliance Officer's greeting will start.
Practice Details
Scenario ID
#983
Category
General
Location Tag
CloudRest Mattress Corporation - Customer Resolution Center
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